Gifttology Instagram Sales Assistant — Privacy Notice

Published 7 October 2026.

This notice supplements Gifttology's store privacy policy for enquiries sent to @gifttology.store on Instagram.

Information used

When you message Gifttology, our sales assistant receives your message content, Instagram messaging identifier and message timestamps. We keep the enquiry and the replies we prepare. If you choose to provide them, we also record your name, company, phone or email, quantity, budget, gifting occasion, customization requirements, delivery location and required date.

Sharing a WhatsApp number is optional. You can continue your enquiry on Instagram. Permission to send a catalogue or quotation is not permission for ongoing marketing.

Please do not send passwords, payment-card details or other sensitive documents in a gifting enquiry. The assistant does not take payments or verify private order records.

Purpose and service providers

We use enquiry information to answer questions, find suitable gifts, prepare reply drafts, understand your requirements and help our team provide a quotation or support. Our team reviews quotations, complaints and delivery commitments.

Meta provides the Instagram messaging connection. Gifttology runs its sales dashboard and Paperclip task management on its own computer. Relevant conversation content and information you supply may be processed by OpenAI through Codex to prepare a response and organize the lead. Shopify supplies live product and policy information; those lookups use product identifiers and general topics rather than forwarding your raw messages or contact details. Cloudflare provides the public connection that routes Instagram notifications to our local receiver.

These services process information under their applicable terms and privacy practices. We do not use this assistant to publish your messages or contact details publicly, send unsolicited messages, or automatically charge you. Gifttology personnel use the lead information to handle your enquiry.

Storage and choices

Enquiry records are stored in Gifttology's local sales system. We review records in relation to customer service and business record needs; the current system does not automatically expire enquiry records after a fixed number of days. You may request access, correction, deletion or an end to optional follow-up by contacting us.

We verify deletion requests through the relevant account before acting. Assistant records are separate from Shopify order records and from messages retained by Instagram. Any information we must retain for an existing transaction or another applicable obligation is handled separately. We explain any applicable limits when responding to a request.

Contact and deletion requests

Email support@gifttology.store, message @gifttology.store from the relevant Instagram account, or contact +91 6230 6230 29. Say that your request concerns the Gifttology Instagram Sales Assistant and include your Instagram username and the request you want us to handle. Do not send your Instagram password or a one-time login code.

See our Instagram data deletion instructions for the steps to request removal of an assistant enquiry or lead record.